only 2 miles from the centre of Cork city and 4 miles from Blarney
Castle with the Blackpool retail park conveniently located less than
**Apply on the website** minutes? walk away. At this very exciting
time and as we prepare to bring our vibrant and contemporary award
winning Off the Bone Gastropub brand to Cork, we are inviting
applicants for the position of Hotel Receptionist to join our dynamic
team.
Working as part of a busy front office operation, this role is crucial
for the everyday running of the hotel as it provides the link between
all departments and is the main port of call for customers. As the
first point of contact for our guests within the hotel, you will be an
enthusiastic, helpful and friendly person who can provide a warm &
efficient welcome to all. If you are this person, we would love to
hear from you!
The successful candidate will be reporting to the Senior Receptionist
and will play a key role in the efficient running of the Front Office
through ensuring that the guest receives a warm welcome and an
excellent, personalised and efficient service at check-in, check-out,
during the visit, on the telephone and through email.
We are proudly certified as a _ GREAT PLACE TO WORK _ since November
**Apply on the website** and are certified as an _ EXCELLENT EMPLOYER
FOR **APPLY ON THE WEBSITE** _ as part of Failte Ireland's Employer
Excellence Program and we offer structured programs for growth and
career advancement as we consider our employees to be our greatest
asset.
DUTIES & RESPONSIBILITIES:
* Deliver exceptional guest service through greeting and welcoming
guests on their arrival and departure to and from the hotel, promoting
exceptional customer relations at all times.
* Advise guests of the hotel facilities, including opening hours,
service times and be fully knowledgeable of local amenities.
* Ensure the smooth daily operations of the Front Office Department,
that all requested reports are completed as requested, and that all
postings and other transactions are completed as standard.
* Ensure that registration cards are printed daily and are completed
correctly on check-in, the information is entered in the computer, and
a key card is given to each arrival.
* Issue guest?s bills, ensuring that they are correct and that
payment is processed as per hotel policy
* Ensure that a complete handover is written to the oncoming shift,
making sure that guest special rates and special requests are noted.
* Ensure that front office floats are accurate and correct.
* Liaise with the accommodation department on a regular basis and
update them with relevant information, in particular room status and
stay-on?s etc.
* Liaise with accounts department to ensure that billing is accurate
and correct.
* Deal with any issues or complaints to the guests/customers
satisfaction ensuring that management is informed and the
issue/complaint is closed off and followed up on
* Ensure all customer enquiries and requests for bookings are dealt
with promptly, courteously and efficiently
* Maximise sales through up-selling, encouraging the promotion of
hotel facilities and rates
* Follow up on group bookings, packages, offers and emails and where
necessary make relevant bookings
* Capture guest business cards at reception and update the client
database accordingly.
* Be fully conversant and comply with health, safety, hygiene, fire
and security regulations of the Hotel.
* Build on the great relationship that exists with the other
departments throughout the hotel.
THE IDEAL CANDIDATE:
&#**Apply on the website**;
* Previous Hotel Receptionist experience in Front Office operations,
ideally in a 4/5 star hotel.
* Familiar with hotel software and reservations systems, in
particular Guestline.
* A relevant 3rd level qualification in Hospitality/Hospitality
Management or a similar discipline is advantageous.
* Team player with the ability to multi task and have excellent
presentation skills with a fine eye for detail.
* A true people person who can deliver exceptional customer service
with confidence and professionalism.
* A warm, friendly and approachable personality when dealing with
fellow staff and guests.
* Ability to take the initiative and demonstrate working
independently while handling multiple responsibilities and follow up
on queries and enquires as part of a daily routine.
* Level headed with a proven ability to work under pressure
* Excellent communication and interpersonal skills are essential for
building rapport with guests and colleagues.
* Fluent communication in English, both written and oral, is a
requirement.
* Excellent organizational skills and ability to multi task and
prioritise tasks effectively and maintain a seamless operation in
particular during busy periods.
* Be adaptable and willing to work a flexible schedule, including
evenings & weekends as per operational requirements.
* Have full permission or hold a valid visa to work in the EU
&#**Apply on the website**;
WHAT WE CAN OFFER YOU:
&#**Apply on the website**; Company funded educational programmes
&#**Apply on the website**; Opportunity for internal career growth,
progression & promotion
&#**Apply on the website**; Advanced online training programs through
our e-learning personal development platform
&#**Apply on the website**; Access to GN Employee Assistance &
Wellbeing Program
&#**Apply on the website**; Recruitment bonus through our GN refer a
friend scheme
&#**Apply on the website**; Excellent Employee Recognition Programme
&#**Apply on the website**; Employee Social Events
&#**Apply on the website**; Industry leading complimentary meals on
duty
&#**Apply on the website**; Attractive **Apply on the website**%
Employee discount on bar & restaurant food
&#**Apply on the website**; Favourable Friends and Family discounted
best available rates in our GN Hotels nationwide.
&#**Apply on the website**; Bike to work scheme
&#**Apply on the website**; Xmas savings club
&#**Apply on the website**; On site parking
&#**Apply on the website**; Uniform provided.
Rate of remuneration is negotiable depending on experience for this
role.
&#**Apply on the website**;
Located on the New Mallow road, Great National Commons Inn Hotel is
only 2 miles from the centre of Cork city and 4 miles from Blarney
Castle with the Blackpool retail park conveniently located less than
**Apply on the website** minutes? walk away. At this very exciting
time and as we prepare to bring our vibrant and contemporary award
winning Off the Bone Gastropub brand to Cork, we are inviting
applicants for the position of Hotel Receptionist to join our dynamic
team.
Working as part of a busy front office operation, this role is crucial
for the everyday running of the hotel as it provides the link between
all departments and is the main port of call for customers. As the
first point of contact for our guests within the hotel, you will be an
enthusiastic, helpful and friendly person who can provide a warm &
efficient welcome to all. If you are this person, we would love to
hear from you!
The successful candidate will be reporting to the Senior Receptionist
and will play a key role in the efficient running of the Front Office
through ensuring that the guest receives a warm welcome and an
excellent, personalised and efficient service at check-in, check-out,
during the visit, on the telephone and through email.
We are proudly certified as a _ GREAT PLACE TO WORK _ since November
**Apply on the website** and are certified as an _ EXCELLENT EMPLOYER
FOR **APPLY ON THE WEBSITE** _ as part of Failte Ireland's Employer
Excellence Program and we offer structured programs for growth and
career advancement as we consider our employees to be our greatest
asset.
DUTIES & RESPONSIBILITIES:
* Deliver exceptional guest service through greeting and welcoming
guests on their arrival and departure to and from the hotel, promoting
exceptional customer relations at all times.
* Advise guests of the hotel facilities, including opening hours,
service times and be fully knowledgeable of local amenities.
* Ensure the smooth daily operations of the Front Office Department,
that all requested reports are completed as requested, and that all
postings and other transactions are completed as standard.
* Ensure that registration cards are printed daily and are completed
correctly on check-in, the information is entered in the computer, and
a key card is given to each arrival.
* Issue guest?s bills, ensuring that they are correct and that
payment is processed as per hotel policy
* Ensure that a complete handover is written to the oncoming shift,
making sure that guest special rates and special requests are noted.
* Ensure that front office floats are accurate and correct.
* Liaise with the accommodation department on a regular basis and
update them with relevant information, in particular room status and
stay-on?s etc.
* Liaise with accounts department to ensure that billing is accurate
and correct.
* Deal with any issues or complaints to the guests/customers
satisfaction ensuring that management is informed and the
issue/complaint is closed off and followed up on
* Ensure all customer enquiries and requests for bookings are dealt
with promptly, courteously and efficiently
* Maximise sales through up-selling, encouraging the promotion of
hotel facilities and rates
* Follow up on group bookings, packages, offers and emails and where
necessary make relevant bookings
* Capture guest business cards at reception and update the client
database accordingly.
* Be fully conversant and comply with health, safety, hygiene, fire
and security regulations of the Hotel.
* Build on the great relationship that exists with the other
departments throughout the hotel.
THE IDEAL CANDIDATE:
&#**Apply on the website**;
* Previous Hotel Receptionist experience in Front Office operations,
ideally in a 4/5 star hotel.
* Familiar with hotel software and reservations systems, in
particular Guestline.
* A relevant 3rd level qualification in Hospitality/Hospitality
Management or a similar discipline is advantageous.
* Team player with the ability to multi task and have excellent
presentation skills with a fine eye for detail.
* A true people person who can deliver exceptional customer service
with confidence and professionalism.
* A warm, friendly and approachable personality when dealing with
fellow staff and guests.
* Ability to take the initiative and demonstrate working
independently while handling multiple responsibilities and follow up
on queries and enquires as part of a daily routine.
* Level headed with a proven ability to work under pressure
* Excellent communication and interpersonal skills are essential for
building rapport with guests and colleagues.
* Fluent communication in English, both written and oral, is a
requirement.
* Excellent organizational skills and ability to multi task and
prioritise tasks effectively and maintain a seamless operation in
particular during busy periods.
* Be adaptable and willing to work a flexible schedule, including
evenings & weekends as per operational requirements.
* Have full permission or hold a valid visa to work in the EU
&#**Apply on the website**;
WHAT WE CAN OFFER YOU:
&#**Apply on the website**; Company funded educational programmes
&#**Apply on the website**; Opportunity for internal career growth,
progression & promotion
&#**Apply on the website**; Advanced online training programs through
our e-learning personal development platform
&#**Apply on the website**; Access to GN Employee Assistance &
Wellbeing Program
&#**Apply on the website**; Recruitment bonus through our GN refer a
friend scheme
&#**Apply on the website**; Excellent Employee Recognition Programme
&#**Apply on the website**; Employee Social Events
&#**Apply on the website**; Industry leading complimentary meals on
duty
&#**Apply on the website**; Attractive **Apply on the website**%
Employee discount on bar & restaurant food
&#**Apply on the website**; Favourable Friends and Family discounted
best available rates in our GN Hotels nationwide.
&#**Apply on the website**; Bike to work scheme
&#**Apply on the website**; Xmas savings club
&#**Apply on the website**; On site parking
&#**Apply on the website**; Uniform provided.
Rate of remuneration is negotiable depending on experience for this
role.
&#**Apply on the website**;
We need : English (Good)
Type: Permanent
Payment: Contact us
Category: Hotel
